Return by Mail
We'll gladly accept returns for any Finetime.com products upon receiving your items within 60 days of the PURCHASE date. To ensure a timely refund to your account, please return the item immediately upon deciding that you do not want the product. Return shipping and handling fees are free to our customers. We regret that we do not refund original shipping costs with the return. Please follow the simple instructions below:

1. To make it easy, place the unused item in its original condition and use the original packaging to ship your product.
2. Fill out the Return Form attached to the bottom of your packing slip.
3. Use the Merchandise Return Label included in your original order so that the return shipping is free. Please note that we are unable to pay return shipping fees if you do not use the enclosed Merchandise Return Label.

If you wish to expedite your return, please contact Customer Service prior to shipment. We will process your return and issue you a return number. Please write the return number in the upper right-hand corner of the Return Form, right next to your order number. Fill out the reason for your return in the "return reason number" defined on the back of the packing slip. Include this form inside the box.

If you have lost your Merchandise Return Label, mail your Finetime.com return to:

Finetime.com, Inc.
Customer Service Returns Department
4622 Mercedes Drive
Los Angeles, Ca. 21017

Finetime.com uses the United States Postal Service (USPS) ground shipping for all products containing alcohol (including fragrance products) and aerosols. This is a legal requirement in the United States. Fragrances and aerosols cannot be shipped by air.

Return Refunds and Credits
We'll issue you a full refund to your credit card for the price of any item that you return if your return is received within 60 days of the PURCHASE date. After the 60 days have passed, you will receive your refund in the form of an online store credit to your account. The credit for your returned items cannot be exchanged for cash or for another product. If you are returning a gift, we will issue the refund directly to the gift recipient in the form of an online store credit. Please make sure to enter all of your information, including your e-mail address and/or login information. We regret that we are unable to refund original shipping costs.

It takes up to 30 business days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.

Returning an Order to a Finetime Store
Visit any Finetime store and return your purchase within 60 days of receiving your order.

Please ensure that you bring the enclosed Packing Slip and Merchandise Return Form that was included in the original package along with the item that you wish to return. A Finetime staff member will process your return at any Finetime store.

To find a Finetime store near you, use our Store Locator.

Returning a Gift
If you are returning a gift, please contact Customer Service. We can either credit your Sephora account with online store credit or we can refund the credit card used by the purchaser.

Exchanges
Please note that we do not offer exchanges for returned products at this time.