Tracking an Order
You can track the status of your order online at www.finetime.com. Click on My Account and sign in to check the status of your most recent order and your order history. Click on the order number for the shipment that you would like to track and a detailed order information page will be displayed. A tracking number is located to the right of the ship-to address and under the shipping method. Click on this number to view detailed tracking information on the USPS, UPS, or FedEx shipping sites. You can review the tracking history and the estimated date of delivery. For USPS, please estimate 3 - 7 business days from the time your order has been shipped.

Order Submitted - "Pending"
Once you have placed your order on www.finetime.com and your credit card has been authorized, your order status will appear as "Placed."

Order Processing - "Processing"
Once you have placed your order on www.sephora.com, it will be sent to our warehouse to be processed and packed for shipment. During this time, your order status will appear as "Sent to Warehouse." Please allow 1 - 2 business days for the order to be processed and prepared for shipment. Once the order enters the "Sent to Warehouse" status, no changes, or cancellations of your order can be made.

Order Delivery - "Delivered"
Once your order has left our warehouse in Maryland, the order status will appear as "Shipped and Paid." In most cases, when you select USPS or UPS Ground shipping, you will get your order within a week after it has left our warehouse. Ninety percent of Sephora.com orders are shipped from our warehouse in Maryland within 1 - 2 business days (it may take longer for weekend orders). Once the order has been shipped with UPS, you can expect it within approximately five business days depending on where you live. Click here to get more detailed information about when you can expect your order.

Order Returned - "Returned" or "Partial Return"
It takes up to 30 business days to process the return and credit your credit card account. If you are a gift recipient you will receive an online store credit. Once your order has been returned and processed, the order status will show "Returned" or "Partial Returned." We will notify you via e-mail once your return has been processed.

Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket. Once your order has been submitted successfully, the order will be in a "Pending" status. Your order is then "Processing," entering the shipping process almost immediately. The only time that you can cancel or modify your order is during "Pending" status. Once your order enters the shipping process by being "sent to the warehouse", no further changes can be made. You must call a Customer Service Representative to make any changes to your order when it is in "Placed" status. Click here for Customer Service contact information.

If the order has been "Processed," we are unable to cancel or modify your order. You can return your items free of charge for a credit to your account. For more information on returns, please visit our Returns section.

Ordering by Phone & Catalog Orders
You can order any of our online or catalog products by calling our Customer Service Representatives.